We often get asked the same questions. Below we compiled a selection of the most common questions we are posed on a daily basis. If your question is not answered please contact us.

Questions you regularly ask

We often get asked the same questions. Below we compiled a selection of the most common questions we are posed on a daily basis. If your question is not answered please contact us.


Of course - when you buy any TrackerTags multi-pack, you are free to split them however you wish between one or more individuals. Taking this example, just create an account each and register two tags on each user account, or a single tag on one account and the other three on the other account - whatever suits you.

We are always happy to work with retailers, however big or small. We do have a minimum order amount, but at only 10 units we think this allows us scope to work with retailers of all sizes. Please visit our wholesale business opportunities page and get in touch.

No there are no subscriptions for TrackerTags. Every user has the fully functionality forever, with all updates and upgrades for free, everyone has the same full protection without any additional fees, once you've bought our smart tags you are protected forever.

We will indeed be taking part in these major yearly sales days, as well as other promotions that will be publicised on this website, through our social media channels and via an email mailshot. Prior to any major sales we will have a countdown clock indicating when the sale will start. Existing customers will get advanced access to the sale from their user area.

We are based in the UK, but our products and functionality will work worldwide, with no restrictions or subscriptions. At present we are distributing all our products from the UK, but are sorting out global distributors to help get products to customers around the world quicker and cheaper.

TrackerTags will work on any pet that has a collar, harness, jacket or other item that the tag can be attached to, we always love to hear what pets we are helping to protect, we know of horses, donkeys, sheep, llamas, pigs and of course cats and dogs, we're just pleased to be able to help pet owners care for their pets.

You can update your details as often as you need to. Anytime you change mobile phone number, email address, move house or go away and a friend is looking after your pets, you can change the contact details for them.